Returns

Our refund policy lasts 7 days from the date of delivery. If 7 days have gone by since your order was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories, user manuals, and tags included.

Non-returnable items include:

· Gift cards and digital gift certificates

· Downloadable software products and digital content

· Personalized or customized items (unless defective)

· Items marked as "Final Sale" or "Clearance"

To complete your return, we require your order number and proof of purchase. Please contact us at maxfluxlabs@gmail.com before sending any item back.

Partial refunds may be granted in the following situations:

· Any item not in its original condition, damaged or missing parts for reasons not due to our error

· Any item returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. Please note that the exact timing depends on your bank or payment provider.

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

· Check your bank account again

· Contact your credit card company — it may take some time before the refund is officially posted

· Contact your bank — there is often processing time before a refund is posted

If you've done all of this and still haven't received your refund, please contact us at maxfluxlabs@gmail.com

Sale Items

Only regular priced items may be refunded. Sale items and promotional discounts are final sale and cannot be refunded unless the item is defective.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at maxfluxlabs@gmail.com with your order number and photos of the defective item. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

For size exchanges (where applicable), the customer is responsible for return shipping costs. We will ship the replacement item to you at no additional cost.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a store credit for the value of your return. Once the returned item is received and inspected, the store credit will be applied to your account.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the original purchaser.

Return Shipping

For returns due to quality issues or shipping errors on our part, we will cover the return shipping costs. Please contact us first to obtain a prepaid shipping label or reimbursement instructions.

For returns due to customer reasons (e.g., changed mind, wrong size, no longer wanted), the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

We recommend using a trackable shipping service for all returns. We are not responsible for items lost or damaged during return shipping.

Return Address:

Attn: Returns Department

XiaoMi Cloud Warehouse

[Warehouse Address - to be confirmed]

Shenzhen, Guangdong, China

Contact Us

If you have any questions about our refund policy, please contact our customer service team:

Email: maxfluxlabs@gmail.com

Website: coolailab-store.myshopify.com