Shipping Policy

Order Processing

Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

If you need to change or cancel your order, please contact us as soon as possible at maxfluxlabs@gmail.com. Once your order has been processed for shipping, changes may not be possible.

Shipping Methods & Delivery Times

Destination	Estimated Delivery	Carrier
United States	7-15 business days	YunExpress / USPS
Europe (UK, DE, FR, etc.)	10-20 business days	YunExpress / Local Post
Australia, Canada	10-20 business days	YunExpress / Local Post
Other Countries	15-30 business days	YunExpress / Local Post

Please note: Delivery times are estimates and may be affected by customs clearance, holidays, weather, or other factors beyond our control. Shipping rates and lead-time are dependent on delivery location.

Tracking Your Order

A tracking number will be emailed to you as soon as your package has been dispatched. You can track your order through the YunExpress website or our order tracking page. Please note that the tracking number may not update for 24-48 hours from the date you receive it, as it takes time for the carrier to scan and process the package.

International Duties & Taxes

For international orders, the customer is responsible for any additional taxes, duties, VAT, customs fees, or other charges imposed by their country of destination. These fees are not included in the product price or shipping cost. Please check with your local customs office for more information on potential charges before placing your order.

Delivery Issues

If your package has been marked as delivered by the carrier and you have not received it, please check with neighbors, your local post office, and all possible delivery locations first. If you are still unable to locate your package after 5 business days, please contact us at maxfluxlabs@gmail.com with your order number, and we will assist you in filing a claim with the carrier.

All orders are shipped in secure, padded packaging. If your package arrives damaged or the product is in non-working condition, please take clear photos of the packaging and product, and contact us within 7 days of delivery at maxfluxlabs@gmail.com. We will arrange a replacement or refund for you.

Return Policy

Your satisfaction is our top priority. If within 7 days from your purchase date you are not completely satisfied with your purchase, you may request a return or exchange. Please contact us at maxfluxlabs@gmail.com to initiate the return process.

Please note that original shipping costs are non-refundable. For returns due to customer reasons (e.g., changed mind, wrong size), the customer is responsible for return shipping costs. For returns due to quality issues or shipping errors, we will cover the return shipping costs.

Return Conditions

· Items must be returned within 7 days of the purchase date.

· Items must be in original, unused condition with all original packaging, accessories, user manuals, and tags included.

· Personalized or customized items are not eligible for return unless defective.

· Products marked as "Final Sale" or "Clearance" are not eligible for return unless defective.

Return Process

1. Contact us at maxfluxlabs@gmail.com with your order number and reason for return.

2. Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping instructions.

3. Carefully package the item with all original contents and accessories. Write the RMA number clearly on the outside of the package.

4. Ship the package to the return address provided. We recommend using a trackable shipping service and keeping your receipt.

5. Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

Return Address

All returns should be shipped to our warehouse in China:

Attn: Returns Department

XiaoMi Cloud Warehouse

[Warehouse Address - to be confirmed]

Shenzhen, Guangdong, China

Postal Code: 518000

Please do not return any items without first contacting us and obtaining an RMA number. Packages sent without an RMA number may be refused or delayed.

Refund Policy

Refunds will be processed to the original payment method within 3-5 business days after we receive and inspect the returned item. Please note that it may take an additional 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchange Policy

If you receive a defective or incorrect item, we will happily exchange it for the correct item at no additional cost to you. Please contact us within 7 days of delivery with photos of the item and packaging, and we will arrange the exchange. For size exchanges, the customer is responsible for return shipping costs.

Warranty

All our products come with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

What is Covered

· Manufacturing defects in hardware components.

· Functional issues that occur under normal use.

· Battery defects within the warranty period.

What is NOT Covered

· Damage caused by accidental drops, impacts, or misuse.

· Water damage beyond the product's rated water resistance.

· Damage from unauthorized repairs or modifications.

· Normal wear and tear (scratches, scuffs, etc.).

· Damage from exposure to extreme temperatures or environments.

· Consumable parts (straps, charging cables, etc.) after 30 days.

To make a warranty claim, please contact us at maxfluxlabs@gmail.com with your order number, photos of the issue, and a description of the problem. We will guide you through the warranty process.

Contact Us

If you have any questions about shipping, returns, or warranties, please do not hesitate to contact our customer service team:

Email: maxfluxlabs@gmail.com

Website: coolailab-store.myshopify.com

We typically respond to all inquiries within 24 business hours.