Welcome to CoolAi Lab Store ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Acceptance of Terms

By accessing or using our Service, you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Products and Orders

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice. When you place an order, you agree to provide accurate and complete information, including a valid shipping address. We reserve the right to cancel or refuse any order for any reason, including but not limited to suspected fraud, unauthorized activity, or inaccuracies in product or pricing information.

3. Payment

We accept payment through the payment methods displayed at checkout. All payments are processed securely through our payment processors. By providing payment information, you represent that you are authorized to use the payment method. You agree to pay all charges incurred by you or on your behalf through the Service, at the prices in effect when such charges are incurred. We are not responsible for any fees or charges imposed by your bank or payment provider.

4. Shipping and Delivery

We ship products worldwide through our logistics partners. Orders are typically processed within 1-3 business days. Delivery times vary by destination and are estimates only. We are not responsible for delays caused by customs clearance, weather, holidays, or other factors beyond our control. Risk of loss and title to products pass to you upon delivery to the shipping carrier. For detailed shipping information, please refer to our Shipping Policy.

5. Returns and Refunds

Our return and refund policy is set forth in our separate Refund Policy, which is incorporated herein by reference. Please review our Refund Policy carefully before making a purchase. To initiate a return, please contact us at maxfluxlabs@gmail.com with your order number.

6. Product Descriptions and Accuracy

We strive to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. Colors may appear differently on your screen depending on your device settings. If a product offered by us is not as described, your sole remedy is to return it in unused condition in accordance with our Refund Policy.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, software, and the overall look and feel of the website, is the property of CoolAi Lab or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, transmit, display, perform, or otherwise use any of our content without our prior written consent. All trademarks, service marks, and trade names are the property of their respective owners.

8. User Conduct

You agree not to use our Service to: (a) violate any applicable laws or regulations; (b) infringe upon the rights of others; (c) upload or transmit any malicious software, viruses, or harmful code; (d) attempt to gain unauthorized access to our systems or networks; (e) engage in any activity that interferes with or disrupts our Service; (f) use any robot, spider, or other automated means to access our Service; (g) resell or commercially exploit our products or Service without authorization; (h) provide false or misleading information.

9. Privacy

Your use of our Service is also governed by our Privacy Policy, which is incorporated herein by reference. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws.

10. Disclaimers

OUR SERVICE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COOLAI LAB, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICE OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless CoolAi Lab and its affiliates, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of our Service or products; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any inaccurate or misleading information you provide.

13. International Orders and Duties

For international orders, you are responsible for any customs duties, taxes, VAT, import fees, or other charges imposed by your country of destination. These charges are not included in the product price or shipping cost. We are not responsible for any delays or additional charges caused by customs processing. If you refuse to pay applicable duties or taxes, the package may be returned to us, and you may be responsible for return shipping costs and a restocking fee.

14. Product Safety and Proper Use

Our products, including smart wearables and electronic devices, should be used in accordance with the user manual and safety instructions. We are not responsible for any injury, damage, or loss caused by improper use, misuse, modification, or unauthorized repair of our products. Smart wearable devices are not medical devices and should not be used for medical diagnosis or treatment. Health data provided by our devices is for reference only and should not be used as a substitute for professional medical advice.

15. Termination

We may terminate or suspend your access to our Service at any time, without notice, for any reason, including but not limited to your violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, and indemnification.

16. Changes to Terms

We reserve the right to modify or update these Terms at any time. When we make changes, we will revise the "Last Updated" date at the top of these Terms. Your continued use of our Service after the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our Service shall first be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its rules. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

18. Contact Us

If you have any questions, concerns, or complaints about these Terms or our Service, please contact us at:

Email: maxfluxlabs@gmail.com

Website: coolailab-store.myshopify.com

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.