Limited Warranty

This limited warranty gives you, the consumer, specific legal rights. We warrant that during the warranty period, this product will be free from defects in materials and workmanship under normal use. This limited warranty can also be found in the documentation provided with the product.

Period of Coverage

This limited warranty starts on the date of your purchase and lasts for one (1) year (the "warranty period"). The warranty period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

Who May Use This Warranty

CoolAi Lab ("we") extend this limited warranty only to the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.

What Does This Warranty Cover?

This limited warranty covers defects in materials and workmanship of all CoolAi Lab products (the "product") for the warranty period as defined above. This includes hardware components, functional issues that occur under normal use, and battery defects within the warranty period.

What Does This Warranty NOT Cover?

This limited warranty does not cover any damage due to:

· (a) transportation / shipping damage

· (b) improper storage

· (c) improper use or misuse

· (d) failure to follow the product instructions or to perform any preventive maintenance

· (e) modifications or alterations

· (f) unauthorized repair

· (g) normal wear and tear (scratches, scuffs, etc.)

· (h) external causes such as accidents, abuse, water damage beyond rated resistance, or other actions or events beyond our reasonable control

Important: Devices that are not IP68 rated should not be submerged or used in water under any circumstances as this could lead to irreparable damage.

Your Remedies Under This Warranty

With respect to any defective product during the warranty period, we will, in our sole discretion, either:

· (a) repair or replace such product (or the defective part) free of charge;

· (b) replace the product with the same or similar product; or

· (c) refund the purchase price of such product.

How Do You Obtain Warranty Service?

Should you have any issues with your device, please first reach out to our customer care team to assist with any issues you may be having. The customer care team will also provide you with a ticket number should a warranty claim need to be made.

To obtain warranty service, you must submit your claim via email during the warranty period. Shortly after submitting a claim, you will receive a warranty confirmation email with a Return Merchandise Authorization (RMA) number, which you will need to include with your return package when returning it to us. No warranty service will be provided without the RMA number included in the package.

Contact Email: maxfluxlabs@gmail.com

International Warranty

CoolAi Lab offers warranty services to customers worldwide. If you are making a warranty claim, you will be obligated to send your device to our warranty/return center in China. Please note: the customer is responsible for return shipping costs for warranty claims, unless the product is found to be defective upon inspection, in which case we will reimburse reasonable return shipping costs.

Please only send your returned product to our warranty team once directed to by the Customer Experience team. Our warranty team will then process your return and ship the repaired or replaced product back to you.

Battery Information

Smartwatch batteries are built-in and cannot be replaced under normal circumstances. If you experience any issues with your watch battery, please contact customer support for assistance. Do not attempt to open the device or replace the battery yourself, as this will void your warranty and may cause damage or injury.

Limitation of Liability

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

Dispute Resolution

The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty: you can contact our customer support team at maxfluxlabs@gmail.com. From there, our customer experience team can assist with any warranty issues and work towards a resolution.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Contact Us

If you have any questions about this warranty policy or need to make a warranty claim, please contact our customer service team:

Email: maxfluxlabs@gmail.com

Website: coolailab-store.myshopify.com

We typically respond to all inquiries within 24-48 business hours.